Frequently Asked Questions

At the top right of the Home page you will see a person icon. Click on that icon to register for an account. 

Yes, you can purchase wholesale. Click here to apply for a wholesale account. Once you are approved, you will have access to our wholesale pricing.

You can sign into your account and change the password once there or select forgot password to force a password change. 

We only charge sales tax in Illinois, Minnesota, North Carolina and New Jersey at this time. If you are located in one of these states, please create an account on our website, then email your account number and tax-exempt form to orders@mountadams.com.  

At the bottom of the Home page you can input your e-mail under Keep in Touch. 

Yes, we do accept P.O.s from approved organizations. The minimum order amount for a P.O. is $200. Please email us at orders@mountadams.com to submit your PO or to see if you qualify. 

Yes, we do! More information coming soon. 

The care of each yoga mat is different. The care instructions for each mat are on the product page. 

Hand or machine wash in warm or cold water. Tumble dry with low heat. Adding softener when washing or a softener sheet in the dryer makes them feel great.  

We work with our manufacturer to obtain the best products, however sometimes lint is inevitable. Each batch of blankets is different and is made of recycled fibers, which can contribute to the amount of lint. The more you wash the blankets, the more the lint should come off. 

All products can be returned within 60 days if you find you have a problem with them. We offer an additional warranty on our yoga mats, click this link to find out more about it. 

We are available from 10 am to 4 pm EST, Monday thru Friday. 

You can give us a call at 800-719-5003 or email us at orders@mountadams.com. Or fill out the form here Contact Us.

Our warehouse is located just outside of Charlotte, North Carolina. Our address is 4824 Starcrest Drive, Monroe, NC 28110.

After your order ships, you will receive an email with the package tracking number. If you did not receive this email, reach out to us at orders@mountadams.com. 

Unfortunately, once you have placed your order it cannot be changed or canceled. This is because our team picks and packs your order right away to ensure we are processing orders in a timely manner. 

While we won't be able to modify the shipping address, we recommend visiting FedEx, where you can reroute your package to a UPS access point close by to your home. If your package is being delivered via FedEx, you can use the FedEx Delivery Manager to reroute to an access point. Click Here for FedEx Delivery Manager.  

Sometimes packages are marked delivered by FedEx even if they have not been delivered. Look around the delivery location to see if it was misplaced, and ask around to see if anyone else accepted the delivery. Please wait 48 hours before contacting us, since FedEx occasionally delivers packages late.  

We pride ourselves on always providing the highest quality products to our customers, and we’re sorry you received a defective product! Please reach out to us at orders@mountadams.com so we can issue you a refund or send you a replacement.  

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

Unfortunately, due to our ever changing products and inventory, we are unable to offer exchanges. We would recommend returning your order and repurchasing the item you want.  

Please email us at orders@mountadams.com to request a return label. 

It takes 2-3 business days for the refund to be processed.  

Orders placed before 2 pm EST will generally ship out the same day. If the order is placed after 2 pm EST, it will be shipped out the next business day.  

Please refer to the FedEx ground shipping map below. Our warehouse is located in North Carolina.  

Yes, we do offer expedited shipping. Please email us at orders@mountadams.com with your address and the items you’re interested in and we will get you a quote. Expedited shipping requests must be submitted by 12 pm EST in order to ensure we have enough time to schedule the order pick up.  

Unfortunately, we do not ship internationally at this time.  

Usually we only ship to the continental United States, but we are able to provide you a shipping quote through FedEx. Please email us at orders@mountadams.com and send us a list of items you’re looking to purchase and your zip code and we can quote you a shipping cost. 

We are proud to offer free shipping on all orders.